GOZA Support

Help when
you need it.

Support for customers, drivers, technicians, providers and partners across the growing GOZA ecosystem.

Email GOZA Support See how GOZA works

GOZA Help Centre

Start with the right support path.

GOZA support is designed around the actual state of the service journey rather than disconnected support requests.

Booking support

Help with quotes, booking details, trip progress, delivery confirmation and completed GOZA journeys.

Payments & refunds

Guidance around payment status, cancellations, refunds and the financial state of a GOZA booking.

Driver support

Support for GOZA Pro profiles, job acceptance, Trip Control, ratings and payout status.

GOZA Home support

Help with Smart Property requests, installation quotes, technician journeys and service completion.

Marketplace support

Future support for GOZA Marketplace orders, Smart Home products, moving essentials and GOZA Gear.

Safety & disputes

Support where a move, delivery, provider interaction, installation or payment needs additional review.

Support journey

Good support starts with context.

As GOZA grows, support cases can stay connected to the booking, payment, provider, installation or marketplace journey that created them.

Tell us what happened

Explain the booking, payment, journey, installation, marketplace or provider issue as clearly as possible.

Share the details

Provide any relevant booking ID, service information, payment details, provider information or supporting evidence.

GOZA reviews the journey

GOZA can review the connected booking, payment, provider, service and journey information.

Get the next action

The correct outcome may be guidance, quote review, cancellation review, refund review, provider follow-up or another support step.

GOZA Move

Moving support.

Support around quotes, booking status, payments, cancellation, trip progress and delivery.

GOZA Home

Installation support.

Support for installation requests, quote questions, equipment details and service completion.

GOZA Marketplace

Retail support.

Marketplace support will grow alongside GOZA products, fulfilment, installation bundles and GOZA Gear.

Frequently asked questions

Quick answers.

Is GOZA live yet?

GOZA is currently in development and testing. Selected GOZA Home service requests can be reviewed manually while the wider platform is prepared for launch.

Can I book a real move today?

Not yet. The current GOZA Move booking journey remains a working development prototype and should not yet be treated as a public production moving service.

Is GOZA Home available?

Yes. GOZA Home is currently accepting selected Smart Property and technology installation requests, subject to location, availability, equipment compatibility and job requirements.

How is GOZA Home priced?

GOZA Home currently uses quote-based pricing because service type, equipment quantity, property complexity, materials and travel can affect the final cost.

What payment methods will GOZA support?

GOZA is currently being designed around Card and Pay-by-Bank/EFT for V1. Final live payment methods will depend on the selected production payment provider.

Can I apply to become a GOZA driver?

GOZA Pro applications are not open yet. Formal provider onboarding and verification will be introduced before the driver network opens.

What is GOZA Protect?

GOZA Protect is the platform’s accountability layer built around journey records, evidence and customer confirmation. Final insurance or compensation terms will depend on the production product and approved partners.

Can I buy GOZA products yet?

The GOZA Marketplace storefront is being prepared, but product checkout is not live yet. Moving essentials, Smart Home products and GOZA Gear will be introduced as supply and retail processes are finalised.

Contact GOZA

Need to reach us?

Send GOZA the details and we'll use the information available to understand the right next step.